Refund policy
30-Day Money-Back Guarantee
We want you to love your purchase! If you are not entirely satisfied with your experience, we offer a 30-day return policy from the date your package is delivered.
Return Eligibility
To be eligible for a return:
Items must be in their original condition and packaging.
Proof of purchase (such as your Shopify order confirmation email) is required.
How to Initiate a Return
Send an email to Virellastore.co@gmail.com with your order number and the reason for your return.
Our customer service team will reply with instructions and the correct return shipping address.
Once your returned package is received and inspected, we will issue your refund to your original payment method within 5β7 business days.
Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, please email us immediately at Virellastore.co@gmail.com with photos of the item. We will ship a free replacement right away!